Privacy Policy
Lumina Holdings LLC (“Lumina,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with our services, or receive SMS/MMS communications.
Effected Date:
01/01/2025
Information We Collect
We may collect personal information, including but not limited to:
- Name, email address, phone number, and payment details when you book a stay or request services.
- Information provided through customer service interactions.
- SMS/MMS messaging preferences and opt-in consent.
How We Use Your Information
We use the information we collect to:
- Process reservations, payments, and service requests.
- Send booking confirmations, reminders, and service-related updates.
- Provide customer support and respond to inquiries.
- Improve our website, services, and marketing efforts.
SMS/MMS Messaging Policy
- No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
- All stated categories in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP.
- Message frequency varies. Message and data rates may apply.
Opt-Out & Data Protection
- You may opt out of receiving marketing communications at any time by following the instructions in our messages or contacting us.
- We implement security measures to protect your information from unauthorized access, disclosure, or misuse.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.
Contact Us
For questions about this Privacy Policy or our data practices, please contact us at:
Lumina Holdings LLC
3218 E Bell Rd
Unit #1290
Phoenix, AZ 85032
hello@staywithlumina.com
602-649-2057